Pleased to share the 2nd installment of the 3-part article on communications as a center of excellence, especially in global shared services or capability centers. In the first part, I discussed the rationale and approach and this segment I cover the strategy and pitfalls to overcome. https://www.ssonetwork.com/talent-management-leadership-and-culture/columns/communications-as-a-coe-for-shared-services-success-building-the-strategy
If Global Business Services (GBS) leaders are to make an impact and be instrumental in attracting prospective staff to their organizations and teams, they have a responsibility to step up and be counted. The GBS organizations have evolved from Shared Services and Business Process Outsourcing which helped businesses gain efficiencies and value. Over the years, tapping into the power of technology, […]
Global Business Services (GBS) centers are pivotal to the success of their organizations. Those which have invested in their staff, are focused on becoming digital-first, growing capabilities within and communicating effectively are equipped to lead in the future. Facing into challenges As centers grapple with the changes brought in by the pandemic and increased expectations from […]