At the recent Claims Leaders Summit in Sydney where I spoke on leading across generations, the audience questions cut to the heart of the issue, what works, what doesn’t, and what needs to shift. Here’s a summary of the key topics raised, along with evidence-based responses drawn from research and practice. 1. What gets different […]
Multigenerations
Five Ways Leaders Can Rethink Multigenerational Engagement
Step into any Australian workplace and you’ll find four, sometimes five generations working side by side. Gen Z is bringing fresh energy. Millennials want impact. Gen X balances experience with adaptability. Baby Boomers continue to offer insight and stability. And Generation Alpha isn’t far off. Most organisations say this mix matters. According to a 2020 […]
Speaking at Claims Leaders Summit in Sydney, Australia | May 14, 2025
Why is it valuable to have a multigenerational workforce? How do we manage them? What issues and gaps exist and how can we tackle them? I am speaking at the Claims Leaders Summit in May on the topic of managing multigenerational workforces. More details on the website: https://www.claimsleaderssummit.com/agenda Looking forward to it. #workplace #communications #multigenerations […]
Is Your Workplace Truly Multigenerational or Just Co-Existing?
I remember launching a ‘reverse mentoring’ initiative at a former employer to help a senior leader understand how Gen Z thought, felt, and engaged. It was eye-opening, both for him and for me. We now have 6 generations at the workplace often making it a complex environment for people to navigate. If you’ve watched The […]