Global Capability Center
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3 Ways Global Business Services Leaders Can Build a Strong Social Media Presence

“I have a company to run”  “It is risky with customers also following my comments”  “Social media is for celebrities”  “It takes too much time commitment from me”  “I am unsure of the value”  “My HQ will not be appreciative”  “It is painful to navigate the legal hassles to get anything out”  For Global Business Services […]
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Purpose, Progress and Passion – Highlights of the 2022 ASPIRE GBS Leaders Summit in Krakow, Poland

How are GBS leaders thinking about the future of their centers? What are the challenges, aspirations, risks and opportunities now and ahead of them? Which priorities do they need to address swiftly?  About a 100 business and operations leaders, HR professionals, consultants and partners converged for a day-long exchange (Oct 27) at the 2022 ASPIRE Global Business […]
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Communications as a Center of Excellence | Part 2: Building a Strategy

Pleased to share the 2nd installment of the 3-part article on communications as a center of excellence, especially in global shared services or capability centers. In the first part, I discussed the rationale and approach and this segment I cover the strategy and pitfalls to overcome. https://www.ssonetwork.com/talent-management-leadership-and-culture/columns/communications-as-a-coe-for-shared-services-success-building-the-strategy
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Communications as a Center of Excellence | SSON | Part 1

I am delighted to share that the first in the three-part series on Communications as a Center of Excellence is now published on the prestigious Shared Services & Outsourcing Network’s website. As a contributor to the forum, I am humbled by the opportunity to share my perspectives. Part one covers why organizations must consider communications as […]
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How must Global Capability Centers craft their social media strategy? Read my article on the Shared Services & Outsourcing Network

Creating a robust social media strategy is important for Global Capability Centers to establish their presence and communicate a coherent narrative. This is now all the more relevant with COVID19 and the shift to digital communications. I recently wrote on the key principles and approaches that organizations with Global Capability Centers/Shared Services/Global in-house or Global […]