Business Communication CEO Communications Communicating with remote employees Communication alignment Communication Barrier Communication behaviors Communication Goals Communication Preparedness Employee Voice Layoff Video Voice

Video vs Memo vs Silence

What does your choice of channel say about how much you trust your employees? In the space of a few years, the question of how to communicate major change to a workforce has produced answers as different as the organisations giving them. Looking at five global leaders side by side, the channel choice alone tells […]

CEO Communications Communication alignment Communication Barrier Communication Channels Global Business Services Global Capability Center Global In-House Center Global Innovation Center Global Shared Services Global Technology Center

How can your Global Capability Center build its identity without fighting HQ?

Have you ever felt trapped by corporate brand rules while trying to build presence and attract local talent? Many Global Capability Centers struggle with strict headquarters control over branding. Corporate communications approves everything. Marketing focuses on customers. And you’re left invisible to process consultants, finance analysts, engineers, data experts, cyber specialists or tech professionals who […]

Communication Barrier Communication behaviors Communication Channels Communication Content Communication Design Perception Transparency Trust Truth

Book Review | Talking to Strangers (What We Should Know about the People We Don’t Know) | Malcolm Gladwell

Have you ever tried making sense of new people you met? We create our own perceptions about their attitudes, behaviors, mindsets and preferences at a glance or after a few minutes of conversation. Often, we get it horribly wrong with dangerous outcomes changing the course of our lives, health, wealth, careers, families and more, believes […]

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Getting Started with a Change Management Office? 4 Key Aspects to Consider.

Recently, I was approached by a multinational headquartered in France and with a significantly large presence in India to consult on establishing and communicating a change management office. This office is expected to manage global transformation projects from afar bringing consistency, reliability and scale to the processes, systems and practices that empower the organization. Should […]