You start Monday with a plan. By 9am it belongs to everyone else. There is always an urgent request. A last-minute brief. A piece of content someone needs by end of day. And your own priorities slide to the bottom of the list again. Most communicators know this feeling. Very few know how to break […]
Communications Center of Excellence
Communications as a COE for Shared Services Success: Charting a New Direction
Pleased to share the third and final segment of three-part series on Communications as a Center of Excellence for Shared Services. https://www.ssonetwork.com/global-business-services/columns/communications-as-a-coe-for-shared-services-success-charing-a-new-direction Interested in your feedback and comments.
Communications as a Center of Excellence | Part 2: Building a Strategy
Pleased to share the 2nd installment of the 3-part article on communications as a center of excellence, especially in global shared services or capability centers. In the first part, I discussed the rationale and approach and this segment I cover the strategy and pitfalls to overcome. https://www.ssonetwork.com/talent-management-leadership-and-culture/columns/communications-as-a-coe-for-shared-services-success-building-the-strategy
Communications as a Center of Excellence | SSON | Part 1
I am delighted to share that the first in the three-part series on Communications as a Center of Excellence is now published on the prestigious Shared Services & Outsourcing Network’s website. As a contributor to the forum, I am humbled by the opportunity to share my perspectives. Part one covers why organizations must consider communications as […]



