Intraskope – #InternalCommunication #Insights
Among the first internal communication blogs (started in 2006) for #students, #practitioners and #academia
Heads of Global Capability Centers are often recognised for operational excellence, scale and efficiency. Yet behind every successful centre is a leadership philosophy that determines whether it remains a delivery organisation or evolves into a trusted strategic partner. In this edition of GCC Voices, I spoke with Paula Ordoñez Angel, former Americas GBS Site Director […]
For the past several years, I have been working with and inside global capability centers – as a practitioner, as an advisor, and as someone who has watched what separates the centers that grow from the ones that quietly lose relevance. One thing I did not find, in all that time, was a course built […]
There are two kinds of global capability centers. The first kind delivers. On time. Within SLA. Year after year. And then it gets closed. Not because it failed. Because nobody could explain — clearly, specifically, compellingly — what made it worth protecting. I have watched this happen to centers that outperformed their peers on every […]
My new Udemy course is live. Are you a Communicator — or a Content Factory? If you have spent time wondering why your effort does not translate into influence, why your expertise is not recognised at the level it should be, or why you are always executing rather than shaping — this course was built […]
What happens to the concept of a single organisational voice when employees have a legally protected right to produce their own? The communications crisis at Volkswagen between 2023 and 2025 is unlike anything produced by the Silicon Valley CEO memo era, because it operates in a fundamentally different power structure. Understanding it matters not just […]
In the space of a few years, the question of how to communicate major change to a workforce has produced answers as different as the organisations giving them. Looking at five global leaders side by side, the channel choice alone tells a story about organisational culture, leader confidence, and the relationship between internal and external […]
My new Udemy course is live — and I could not be more excited to share it. After 25+ years working inside global organisations – from GCCs and MNCs to capability centres across three continents, I have finally put everything I know about employer branding into one practitioner-led course. Employer Branding Masterclass: From Foundations to […]
It is not just about cost or finding talent. The real risk is relevance. Srinivas Sampath and I recently ran a webinar titled Global Capability Center Change and Communication Strategy Blueprint for the industry. In this short clip, Srinivas shares a perspective that many GCC leaders may recognize but perhaps do not openly discuss. Watch […]
A recent conversation on LinkedIn sparked an important question: why don’t we see more conferences, summits, or intimate roundtables in India dedicated specifically to internal communications (IC) and culture? It is a valid observation. Globally, there is a thriving ecosystem of IC-focused communities and thought leadership. In India, while incredible work is being done by […]
A Good Question to Start With How often does a business leader walk into a board meeting and cite an internal communications framework to explain why a transformation succeeded or failed? When was the last time someone in finance or operations asked whether the organisation was following the AMEC Barcelona Principles or the IABC Global […]