Among the first internal communication blogs (started in 2006) for #students, #practitioners and #academia
I contributed a chapter to ASPIRE: Stories and Insights from Global Indians in Communications, edited by Amith Prabhu and Sarika Chavan. My piece looks at how internal communications is reshaping public relations — specifically, how employees have quietly become one of the most consequential forces in how a brand’s reputation plays out. Whether it’s a […]
In the first edition of the Global Capability Center Video Series, I speak with Rishi Tanna, a marketing and communications leader with two decades of experience across financial services, including banking, wealth management, insurance, and GCC environments. Our conversation explores a question many communicators in Global Capability Centers are grappling with today: how does the […]
The conversation described earlier reveals a pattern that appears across organisations of every size: internal communicators are skilled at their craft but constrained by how their role is understood. Let’s examine what separates communication as a distribution function from communication as a strategic capability—and what that means for how you develop your practice. The Core […]
Two professionals sat across from each other at a quiet café. Sarah works in internal communication at a mid-sized company. Marcus consults on organisational change. What started as networking quickly became something more honest. “I think I’m doing my job,” Sarah said, stirring her coffee slowly. “But I also think I’m missing the point of […]
The real change isn’t that more people are building a brand. It’s why they now have to. For years, personal branding was optional. You could be excellent at your work and largely invisible outside your organization. Your career moved through performance reviews, internal reputation and occasional references. That model is quietly disappearing. The shift underway […]
A critical analysis of Simpplr’s new AI teammate and how it stacks up against actual competitors in the internal communications platform market Simpplr recently launched Comms AI, generating buzz in the internal communications space. But before you adopt another AI tool, it’s worth understanding how this compares to actual competitors (not just general AI tools […]
A reader of Inclusive Internal Communications recently wrote to me after returning from a career break. What stayed with her was this: “Low engagement is not always a reflection of the communicator’s capability. It can depend on how leadership teams interact and engage with employees.” That line captures why I wrote the book. Internal communication […]
Global Capability Centers (GCCs) have changed more in the last five years than in the previous two decades. Once seen as cost arbitrage engines, they are now strategic hubs that shape enterprise outcomes, drive innovation and anchor global talent. Backed by research and market dynamics, here’s what leaders must prepare for in 2026 — and […]
The first month of 2026 has already rewritten the Global Capability Center story. In just five weeks we have seen:• Apple enter Chennai• L’Oréal build the world’s first beauty tech hub in Hyderabad• Western Union launch an AI led transformation centre• Google plan a massive Bangalore expansion• New healthcare, fintech and retail GCCs announced almost […]
You have reached the finish WEEK 6: Making This Stick Monday Subject: You can’t do this alone (and that’s the point) Inclusive IC isn’t something you add to your to-do list. It’s a complete rethink of how your organization communicates. And it needs everyone on board. This week: Making partnership the norm, not the exception. […]