What makes an internal communications team stand out? After my recent engagement with the ABB Process Automation’s Internal Communications team, I reflected on what does it take to get stronger as a function? It’s not just about delivering messages or managing channels. The best teams go beyond the basics. They have a mindset that drives […]
Communication behaviors
Book Review | Talking to Strangers (What We Should Know about the People We Don’t Know) | Malcolm Gladwell
Have you ever tried making sense of new people you met? We create our own perceptions about their attitudes, behaviors, mindsets and preferences at a glance or after a few minutes of conversation. Often, we get it horribly wrong with dangerous outcomes changing the course of our lives, health, wealth, careers, families and more, believes […]
Is Your Organization Tapping the Power of ‘Nudges’​ in Communication at the Workplace and Beyond?
This article first appeared on the Thought Leadership Essays segment of the IPRA International Public Relations Association website: https://www.ipra.org/news/itle/itl-498-effective-employee-communications-investing-in-a-behavioral-science-led-insights-based-approach/ Effective employee communications: investing in a behavioural science-led, insights-based approach Governments have used ‘nudge’ thinking to achieve some powerful interventions, so why haven’t more organizations established nudge units? Have you often wondered how key communication decisions are made? Also, […]
Addressing Krakow Business School MBA Alumni | March 3, 2022
Pleased to share that I am speaking with Krakow Business School alumni on the topic ‘The Next Frontier – Employees as Communication Partners’. https://www.linkedin.com/posts/mba-it-ksb-uek_drogi-studencie-droga-studentko-zapraszamy-activity-6904712303950802944-imDo Here is a gist of what I will cover: Over decades the role of employee communication has evolved from informing to engagement; from listening to influencing outcomes. Today, there is increased […]
My 3 Lessons on IC: Featured on Comms Minute (Smarp)
Recently I spoke with Mike Klein on lessons India can teach the world on internal communications. We covered aspects of pride, ingenuity, inclusion and values in communications. Listen to the podcast here: https://share.transistor.fm/s/0d42afc0?utm_campaign=5d831bf158cd6f0001eddf79&utm_content=6087b3e20f6f810001a24730&utm_medium=smarpshare&utm_source=generic Transcript What can India teach the rest of the world about IC? I feel teaching is a two-way street: there are lots […]
50th Episode | Video Interview | Anindita Mookerjee Sinha | Giving Employees a Voice Through Internal Communications
Presenting the 50th edition of Intraskope’s Spotlight on Internal Communication Series featuring Anindita Mookerjee Sinha of L&T Metro Rail Hyderabad Limited (MRHL). Anindita, has over three decades of professional experience with Public Sector Undertaking (Airports Authority of India) and Global Conglomerates (GVK Group, GMR Group; currently with L&T Group) and excels in integrated communication, reputation management and strategy formulation. […]
Shefali Khanna | Guest Student Editor Challenge | Edition 3 | Success starts with a C
Intraskope’s Guest Student Editor Challenge is an opportunity for students passionate about communications to showcase their creative spark and get noticed. The theme for this series is: Making our World a Better Place Through Effective Communications. In the 3rd edition, Shefali Khanna discusses the importance and value of human communication. Despite technologies which bring us […]
My article in Reputation Today: Five mistakes best avoided while engaging corporate communications teams
This article first appeared on Reputation Today. View the link here: How not to damage your corporate communication team’s reputation and in the process, your organisation’s brand While a lot is spoken of how communications teams add value to the business, very little is said about how organisations consciously or unconsciously discredit the team’s reputation […]
Differentiate your Global Capability Center using these tips
With heightened competition, increased expectations and escalating pressures to become more efficient and effective in their operations, capability centers face an uphill task to get the attention they deserve. Attracting the right talent, engaging staff, creating brand awareness and forging identity are important for centers to be ahead of the game. In my 2nd contributory article […]
5 views for Chief Communication Officers to shape corporate character
Over the years, I have followed research by the Arthur W Page Society and have been impressed by their thought leadership and intent to help organizations and society thrive. Therefore, hearing senior leaders from the Page Society talk about their model for corporate character and authentic advocacy and the role of the Chief Communication Officer (CCO) gave richer meaning […]