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The Great Hanoi Rat Hunt and the Unintended Consequences of Internal Communication

Ever noticed how the most well-meaning internal communication can quietly make things worse? In early 20th-century Hanoi, authorities wanted to eliminate rats to improve public health. They offered a reward for every rat tail submitted. The outcome looked successful on paper.In reality, people cut off rat tails and released the rats so they could breed. […]
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5 Ways to Break the ‘Busy Equals Value’ Internal Communications Myth

In my previous post, I shared a conversation on the perception that probably many internal communicators struggle with – acting ‘busy’ to prove the function is ‘adding value’. The case received some interesting viewpoints. Maybe, other functions and domains face similar challenges? As 2025 approaches, the pressure to innovate in internal communications is at an […]
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Internal Communications Resources (#ICResource) | Communication Forums

I have often been asked by communicators, students and people keen about communication forums that discuss and promote internal communications. Below is a working #ICResource list on #CommunicationForums that I put together for the benefit of the community. Take a glance and let me know what you think. Since these resources are from from an […]