July 2026 - Intraskope - #InternalCommunication #Insights

Trust Builds Capability: Paula Ordoñez Angel on Growing a GCC Beyond the Original Blueprint

Heads of Global Capability Centers are often recognised for operational excellence, scale and efficiency. Yet behind every successful centre is a leadership philosophy that determines whether it remains a delivery organisation or evolves into a trusted strategic partner. In this edition of GCC Voices, I spoke with Paula Ordoñez Angel, former Americas GBS Site Director […]

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Sydney-Based GCC Change and Communication Expert Launches World-First Online Course for Global Capability Center Leaders

Building a Distinct Global Capability Center: The ACE Framework gives GCC and GBS leaders practical tools to strengthen change management, communication and employer branding as centers take on strategic mandates July 12, 2026 SYDNEY, AUSTRALIA — Global Capability Centers (GCCs) and Global Business Services (GBS) organisations are being asked to do more than deliver at […]

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What Internal Communications Hiring Shows About the Profession’s Future

I did an analysis of about 50 job postings across India, Poland and Australia on Indeed, Seek, Naukri, LinkedIn, Glassdoor, and Monster from January through June 2026, supplemented by industry reports from Cornerstone, PwC, Happeo, Cercl, and Poppulo to identify critical market shifts. Read on to learn more on what the market is telling us […]

Internal Communication

Building a Distinct Global Capability Center

For the past several years, I have been working with and inside global capability centers – as a practitioner, as an advisor, and as someone who has watched what separates the centers that grow from the ones that quietly lose relevance. One thing I did not find, in all that time, was a course built […]