Intraskope – #InternalCommunication #Insights
Among the first internal communication blogs (started in 2006) for #students, #practitioners and #academia
I contributed a chapter to ASPIRE: Stories and Insights from Global Indians in Communications, edited by Amith Prabhu and Sarika Chavan. My piece looks at how internal communications is reshaping public relations — specifically, how employees have quietly become one of the most consequential forces in how a brand’s reputation plays out. Whether it’s a […]
The conversation described earlier reveals a pattern that appears across organisations of every size: internal communicators are skilled at their craft but constrained by how their role is understood. Let’s examine what separates communication as a distribution function from communication as a strategic capability—and what that means for how you develop your practice. The Core […]
The real change isn’t that more people are building a brand. It’s why they now have to. For years, personal branding was optional. You could be excellent at your work and largely invisible outside your organization. Your career moved through performance reviews, internal reputation and occasional references. That model is quietly disappearing. The shift underway […]
A reader of Inclusive Internal Communications recently wrote to me after returning from a career break. What stayed with her was this: “Low engagement is not always a reflection of the communicator’s capability. It can depend on how leadership teams interact and engage with employees.” That line captures why I wrote the book. Internal communication […]
The first month of 2026 has already rewritten the Global Capability Center story. In just five weeks we have seen:• Apple enter Chennai• L’Oréal build the world’s first beauty tech hub in Hyderabad• Western Union launch an AI led transformation centre• Google plan a massive Bangalore expansion• New healthcare, fintech and retail GCCs announced almost […]
You have reached the finish WEEK 6: Making This Stick Monday Subject: You can’t do this alone (and that’s the point) Inclusive IC isn’t something you add to your to-do list. It’s a complete rethink of how your organization communicates. And it needs everyone on board. This week: Making partnership the norm, not the exception. […]
Aweseome progress. Keep it up. WEEK 5: Building Two-Way Dialogue Monday Subject: It’s not communication if they can’t talk back One-way information isn’t communication. It’s broadcasting. Real communication goes both ways. This week: Creating real dialogue with your people. Tuesday The dialogue gap Most “communication” is: Result: Employees feel talked AT, not talked WITH. Communication […]
Internal communications in 2026 is no longer about messaging. It is about meaning. Over the past year, internal communications has been pulled into almost every critical organisational conversation. AI adoption, workforce restructuring, hybrid governance, cyber risk, ethics, and trust are no longer separate issues. They converge inside internal channels, leadership messages, and everyday employee interactions. […]
Global Capability Centers (Business Services/Technology Centers/Innovation Centers/In-House Centers/AI Centers) have evolved. Leadership visibility has not always kept pace. At GCC Voices, we’re launching GCC Shapers, a curated spotlight on GCC and GBS Site Heads and Center Leaders who intentionally use their voice to shape: This is not an awards list. It’s not about titles, followers, […]
Great going in staying on course. WEEK 4: Letting Go of Control Monday Subject: The control that’s holding you back IC pros are control freaks. We want to: But control is killing your effectiveness. This week: Learning to let go. Tuesday Why we grip so tight We think if we don’t control it: Reality: Your […]