Intraskope – #InternalCommunication #Insights
Among the first internal communication blogs (started in 2006) for #students, #practitioners and #academia
My new Udemy course is live — and I could not be more excited to share it. After 25+ years working inside global organisations – from GCCs and MNCs to capability centres across three continents, I have finally put everything I know about employer branding into one practitioner-led course. Employer Branding Masterclass: From Foundations to […]
It is not just about cost or finding talent. The real risk is relevance. Srinivas Sampath and I recently ran a webinar titled Global Capability Center Change and Communication Strategy Blueprint for the industry. In this short clip, Srinivas shares a perspective that many GCC leaders may recognize but perhaps do not openly discuss. Watch […]
A recent conversation on LinkedIn sparked an important question: why don’t we see more conferences, summits, or intimate roundtables in India dedicated specifically to internal communications (IC) and culture? It is a valid observation. Globally, there is a thriving ecosystem of IC-focused communities and thought leadership. In India, while incredible work is being done by […]
A Good Question to Start With How often does a business leader walk into a board meeting and cite an internal communications framework to explain why a transformation succeeded or failed? When was the last time someone in finance or operations asked whether the organisation was following the AMEC Barcelona Principles or the IABC Global […]
Most IC teams are using AI in some form. The question worth asking in 2026 is whether any of it is making the work better, or whether it is just making it faster. The PoliteMail and Ragan Internal Communication Trends 2026 found that 78% of internal communicators are using AI in some capacity. That is […]
I contributed a chapter to ASPIRE: Stories and Insights from Global Indians in Communications, edited by Amith Prabhu and Sarika Chavan. My piece looks at how internal communications is reshaping public relations — specifically, how employees have quietly become one of the most consequential forces in how a brand’s reputation plays out. Whether it’s a […]
The conversation described earlier reveals a pattern that appears across organisations of every size: internal communicators are skilled at their craft but constrained by how their role is understood. Let’s examine what separates communication as a distribution function from communication as a strategic capability—and what that means for how you develop your practice. The Core […]
The real change isn’t that more people are building a brand. It’s why they now have to. For years, personal branding was optional. You could be excellent at your work and largely invisible outside your organization. Your career moved through performance reviews, internal reputation and occasional references. That model is quietly disappearing. The shift underway […]
A reader of Inclusive Internal Communications recently wrote to me after returning from a career break. What stayed with her was this: “Low engagement is not always a reflection of the communicator’s capability. It can depend on how leadership teams interact and engage with employees.” That line captures why I wrote the book. Internal communication […]
The first month of 2026 has already rewritten the Global Capability Center story. In just five weeks we have seen:• Apple enter Chennai• L’Oréal build the world’s first beauty tech hub in Hyderabad• Western Union launch an AI led transformation centre• Google plan a massive Bangalore expansion• New healthcare, fintech and retail GCCs announced almost […]