Intraskope – #InternalCommunication #Insights
Among the first internal communication blogs (started in 2006) for #students, #practitioners and #academia
A reader of Inclusive Internal Communications recently wrote to me after returning from a career break. What stayed with her was this: “Low engagement is not always a reflection of the communicator’s capability. It can depend on how leadership teams interact and engage with employees.” That line captures why I wrote the book. Internal communication […]
Ever noticed how the most well-meaning internal communication can quietly make things worse? In early 20th-century Hanoi, authorities wanted to eliminate rats to improve public health. They offered a reward for every rat tail submitted. The outcome looked successful on paper.In reality, people cut off rat tails and released the rats so they could breed. […]
What do fast food, genetically modified potatoes, and global internal communication frameworks have in common? More than we might like to admit. Fast food didn’t fail people. Systems failed people. In the United States, fast food became normal before it became dangerous. • One in four Americans eats fast food every day• Around 60% of […]
Key idea: Internal communication in India varies sharply by industry, organisational maturity, ownership structure and local culture. Metro tech narratives do not represent the country. Internal communication in India is often discussed through the lens of global capability centres and metro technology hubs such as Bangalore, Hyderabad and Mumbai. These contexts are important, but they […]
The problem with internal communications? We’re still treating employees as audiences. Most internal communication teams are stuck executing tactics while struggling to prove strategic value. Managers can’t communicate change effectively. Leadership doesn’t see the ROI. Employees don’t feel heard.And practitioners and leaders wonder why employee experience is poor or what makes engagement dip. After a […]
Consider this. Over 60 million U.S. employees already flood social feeds with unfiltered stories about their workplaces – unpaid, unprompted, and undeniably real. No media spend. No corporate jargon. Just pride, amplified. When an admin posts on a Linkedin corporate page, 30% of the engagement comes from employees, who are 14X more likely to share […]
This article first appeared in Strategic, where I am a contributing author. Internal communication (IC) is often underestimated, dismissed as a simple task anyone can handle. Leaders assume that drafting an email or creating a PowerPoint slide for employees is no different from managing external communication campaigns or customer engagement strategies. Treating IC as a […]
Pleased to share my interview with Ambuj Dixit on his innaugural podcast of COMMunity Dialogues. Keen to know what you think.
What makes an internal communications team stand out? After my recent engagement with the ABB Process Automation’s Internal Communications team, I reflected on what does it take to get stronger as a function? It’s not just about delivering messages or managing channels. The best teams go beyond the basics. They have a mindset that drives […]
Organizations spend significant time and resources crafting Purpose or Mission statements that encapsulate their vision, values, and strategic goals. Yet, despite these efforts, many companies fail to embed this Purpose meaningfully within their workforce. The disconnect isn’t in the formulation but in the execution—turning Purpose into a living, breathing part of the organization. Here’s why. […]