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Six Reasons Why New Global Capability Centers Struggle to Establish Themselves

First published on Shared Services & Outsourcing Network website Have you ever wondered why some Global Capability Centers (GCCs) flourish while others flounder, despite having similar resources and goals? In India alone, it is projected that 800 new GCCs will launch operations in the next 5-6 years, adding to the existing 1600. An Accenture study […]

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5 Approaches to Contribute to the Global Business Services Ecosystem

If Global Business Services (GBS) leaders are to make an impact and be instrumental in attracting prospective staff to their organizations and teams, they have a responsibility to step up and be counted. The GBS organizations have evolved from Shared Services and Business Process Outsourcing which helped businesses gain efficiencies and value. Over the years, tapping into the power of technology, […]

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3 Ways Global Business Services Leaders Can Build a Strong Social Media Presence

“I have a company to run”  “It is risky with customers also following my comments”  “Social media is for celebrities”  “It takes too much time commitment from me”  “I am unsure of the value”  “My HQ will not be appreciative”  “It is painful to navigate the legal hassles to get anything out”  For Global Business Services […]

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Why Global Business Services Leaders Must Focus on Building Thought Leadership

What for? Especially, if Global Business Services (GBS) leaders are known for their knowledge and prowess within the firm? Especially, if stakeholders value what they do? Especially, if they are recognized for and are comfortable with their progress? Why bother with thought leadership? What on earth is it anyway and why must you care if you are a GBS leader?  Consider these data […]

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Purpose, Progress and Passion – Highlights of the 2022 ASPIRE GBS Leaders Summit in Krakow, Poland

How are GBS leaders thinking about the future of their centers? What are the challenges, aspirations, risks and opportunities now and ahead of them? Which priorities do they need to address swiftly?  About a 100 business and operations leaders, HR professionals, consultants and partners converged for a day-long exchange (Oct 27) at the 2022 ASPIRE Global Business […]

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5 Global Business Services Communication Investments Worth Making

This article was first published on the Focus on Business website: https://focusonbusiness.eu/en/news/5-global-business-services-communication-investments-worth-making/5051 Managing and keeping a Global Business Services (GBS) or Shared Services set-up running takes a lot more effort and commitment because of the perceptions, resistances and challenges that come with operations. It isn’t hard enough to keep the wheels turning with annoying attrition […]

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Purpose, Progress and Passion – Highlights of the 2022 ASPIRE GBS Leaders Summit in Krakow, Poland

How are GBS leaders thinking about the future of their centers? What are the challenges, aspirations, risks and opportunities now and ahead of them? Which priorities do they need to address swiftly?  About a 100 business and operations leaders, HR professionals, consultants and partners converged for a day-long exchange (Oct 27) at the 2022 ASPIRE Global Business […]

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Culture and Communications – a Missed Opportunity for Global Business Services Leaders?

Global Business Services (GBS) centers are pivotal to the success of their organizations. Those which have invested in their staff, are focused on becoming digital-first, growing capabilities within and communicating effectively are equipped to lead in the future.   Facing into challenges  As centers grapple with the changes brought in by the pandemic and increased expectations from […]

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Communications as a COE for Shared Services Success: Charting a New Direction

Pleased to share the third and final segment of three-part series on Communications as a Center of Excellence for Shared Services. https://www.ssonetwork.com/global-business-services/columns/communications-as-a-coe-for-shared-services-success-charing-a-new-direction Interested in your feedback and comments.

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Communications as a Center of Excellence | Part 2: Building a Strategy

Pleased to share the 2nd installment of the 3-part article on communications as a center of excellence, especially in global shared services or capability centers. In the first part, I discussed the rationale and approach and this segment I cover the strategy and pitfalls to overcome. https://www.ssonetwork.com/talent-management-leadership-and-culture/columns/communications-as-a-coe-for-shared-services-success-building-the-strategy