Inclusive Internal Communications Multigenerational Multigenerations Public Speaking

Speaking at Claims Leaders Summit in Sydney, Australia | May 14, 2025

Why is it valuable to have a multigenerational workforce? How do we manage them? What issues and gaps exist and how can we tackle them? I am speaking at the Claims Leaders Summit in May on the topic of managing multigenerational workforces. More details on the website: https://www.claimsleaderssummit.com/agenda Looking forward to it. #workplace #communications #multigenerations […]

GCC Global Business Services Global Capability Center Global In-House Center Global Innovation Center Global Shared Services Global Technology Center Internal Communication

How to Build Healthier Cultures at Global Capability Centers

Having worked with Global Capability Centers (GCCs), across continents, I often see a familiar pattern unfold during office openings, key launches, company events or executive visits. Teams scramble to impress, managers jockey for visibility, and everyone puts on their best face regardless of underlying realities. These orchestrated performances – what many of us privately call […]

Employee Advocacy Hiring for Internal Communications Inclusive Internal Communications Internal branding

Forget Campaigns. Build an Employee Advocacy Movement

Consider this. Over 60 million U.S. employees already flood social feeds with unfiltered stories about their workplaces – unpaid, unprompted, and undeniably real. No media spend. No corporate jargon. Just pride, amplified. When an admin posts on a Linkedin corporate page, 30% of the engagement comes from employees, who are 14X more likely to share […]

Communication Content Content Marketing Conversations Thought Leadership User-generated content

Are You Leading the Conversation or Just Adding to the Noise?

Everyone wants to be a thought leader. However, most so-called ‘thought leadership’ is just content marketing in disguise. And your audience sees right through it. It may be just noise for them. In my previous post, I shared a conversation between an executive and the communication partner on thought leadership vs content marketing. Here is […]