How do you capture organizational learning so the next transformation doesn’t start from scratch? Most change management repositories become digital graveyards within months of creation. Folders full of communication templates, training materials, project plans, and presentation decks that nobody ever references again. The knowledge exists, but it’s not accessible when people actually need it. The […]
There are two kinds of global capability centers. The first kind delivers. On time. Within SLA. Year after year. And then it gets closed. Not because it failed. Because nobody could explain — clearly, specifically, compellingly — what made it worth protecting. I have watched this happen to centers that outperformed their peers on every […]
Like it or not, your employees are already communicating on behalf of your organization and they are responsible for communication in some form or the other. However, most employees don’t believe they have a voice or have enough confidence in their organizations to do the right thing. Nor do corporate and internal communicators know how […]