I am delighted to share that the first in the three-part series on Communications as a Center of Excellence is now published on the prestigious Shared Services & Outsourcing Network’s website. As a contributor to the forum, I am humbled by the opportunity to share my perspectives. Part one covers why organizations must consider communications as […]
Often feedback sharing is a complex and confusing experience for the receiver because not much is known about where the inputs were received from and why they matter. Also, feedback is captured poorly and therefore helping receivers appreciate the context is difficult and can end up demoralizing rather than uplift the spirits. In the blog […]
Creating a robust social media strategy is important for Global Capability Centers to establish their presence and communicate a coherent narrative. This is now all the more relevant with COVID19 and the shift to digital communications. I recently wrote on the key principles and approaches that organizations with Global Capability Centers/Shared Services/Global in-house or Global […]
