Among the first internal communication blogs (started in 2006) for #students, #practitioners and #academia
Aweseome progress. Keep it up. WEEK 5: Building Two-Way Dialogue Monday Subject: It’s not communication if they can’t talk back One-way information isn’t communication. It’s broadcasting. Real communication goes both ways. This week: Creating real dialogue with your people. Tuesday The dialogue gap Most “communication” is: Result: Employees feel talked AT, not talked WITH. Communication […]
Internal communications in 2026 is no longer about messaging. It is about meaning. Over the past year, internal communications has been pulled into almost every critical organisational conversation. AI adoption, workforce restructuring, hybrid governance, cyber risk, ethics, and trust are no longer separate issues. They converge inside internal channels, leadership messages, and everyday employee interactions. […]
Global Capability Centers (Business Services/Technology Centers/Innovation Centers/In-House Centers/AI Centers) have evolved. Leadership visibility has not always kept pace. At GCC Voices, we’re launching GCC Shapers, a curated spotlight on GCC and GBS Site Heads and Center Leaders who intentionally use their voice to shape: This is not an awards list. It’s not about titles, followers, […]
Why does it feel so hard to convince headquarters that your regional GCC needs its own employer brand? You can see the problem clearly. Hiring takes too long. Strong candidates drop out late. Many have never heard of you before the interview. Yet every time you raise employer branding with HQ, you hit resistance. They […]
Great going in staying on course. WEEK 4: Letting Go of Control Monday Subject: The control that’s holding you back IC pros are control freaks. We want to: But control is killing your effectiveness. This week: Learning to let go. Tuesday Why we grip so tight We think if we don’t control it: Reality: Your […]
Well done on completing Week 2 WEEK 3: Getting Staff Involved From the Start Monday Subject: The messages you should never have written alone That announcement you spent hours perfecting? An employee could have told you in 5 minutes why it wouldn’t land. But you never asked. This week: Real ways to involve staff from […]
Congratuations on Completing Week 1 of the course. WEEK 2: Listening – The Foundation of Partnership Monday Subject: You’re talking. But are you listening? Most IC professionals are excellent communicators. But terrible listeners. We ask for feedback, then ignore it. We run surveys, then file the results. We hold town halls, then talk the entire […]
WEEK 1: The Recognition – Staff as Partners Monday The fatal flaw in your internal communications You crafted the perfect message. Clear, compelling, concise. You hit send to 5,000 employees. But here’s the problem: You never asked them what they needed to know, how they wanted to receive it, or if they even cared. The […]
From Audience to Partner: Transforming How We Communicate at Work For IC professionals, HR leaders, managers, and anyone who communicates at work Course Philosophy Based on my book and the INCLUSIVE Framework – moving from treating staff as passive audiences to active partners in organizational communication and success. The Key Principles: Tired of communications that […]
Ever noticed how the most well-meaning internal communication can quietly make things worse? In early 20th-century Hanoi, authorities wanted to eliminate rats to improve public health. They offered a reward for every rat tail submitted. The outcome looked successful on paper.In reality, people cut off rat tails and released the rats so they could breed. […]