Like many of you I have in the last few weeks engaged with a few product and service organizations to address issues of service lapses and product defects. A couple of experiences turned out to be very positive while others made me wonder about the state of ownership and commitment from such organizations. In the […]
Tag: 360 degree feedback
Keep the Faith – Build Your Skills and Learn From Every Experience
I loved Lisa’s response to my post on managers and culture and honestly couldn’t have summarized it like her. Very pragmatic and direct. It is well documented that managers influence work climate and success and is it also known that staff leave organizations due to their managers. Nothing can save an organization that looks the […]