Intraskope – #InternalCommunication #Insights
Among the first internal communication blogs (started in 2006) for #students, #practitioners and #academia
A reader of Inclusive Internal Communications recently wrote to me after returning from a career break. What stayed with her was this: “Low engagement is not always a reflection of the communicator’s capability. It can depend on how leadership teams interact and engage with employees.” That line captures why I wrote the book. Internal communication […]
Global Capability Centers (GCCs) have changed more in the last five years than in the previous two decades. Once seen as cost arbitrage engines, they are now strategic hubs that shape enterprise outcomes, drive innovation and anchor global talent. Backed by research and market dynamics, here’s what leaders must prepare for in 2026 — and […]
The first month of 2026 has already rewritten the Global Capability Center story. In just five weeks we have seen:• Apple enter Chennai• L’Oréal build the world’s first beauty tech hub in Hyderabad• Western Union launch an AI led transformation centre• Google plan a massive Bangalore expansion• New healthcare, fintech and retail GCCs announced almost […]
You have reached the finish WEEK 6: Making This Stick Monday Subject: You can’t do this alone (and that’s the point) Inclusive IC isn’t something you add to your to-do list. It’s a complete rethink of how your organization communicates. And it needs everyone on board. This week: Making partnership the norm, not the exception. […]
Aweseome progress. Keep it up. WEEK 5: Building Two-Way Dialogue Monday Subject: It’s not communication if they can’t talk back One-way information isn’t communication. It’s broadcasting. Real communication goes both ways. This week: Creating real dialogue with your people. Tuesday The dialogue gap Most “communication” is: Result: Employees feel talked AT, not talked WITH. Communication […]
Internal communications in 2026 is no longer about messaging. It is about meaning. Over the past year, internal communications has been pulled into almost every critical organisational conversation. AI adoption, workforce restructuring, hybrid governance, cyber risk, ethics, and trust are no longer separate issues. They converge inside internal channels, leadership messages, and everyday employee interactions. […]
Global Capability Centers (Business Services/Technology Centers/Innovation Centers/In-House Centers/AI Centers) have evolved. Leadership visibility has not always kept pace. At GCC Voices, we’re launching GCC Shapers, a curated spotlight on GCC and GBS Site Heads and Center Leaders who intentionally use their voice to shape: This is not an awards list. It’s not about titles, followers, […]
Why does it feel so hard to convince headquarters that your regional GCC needs its own employer brand? You can see the problem clearly. Hiring takes too long. Strong candidates drop out late. Many have never heard of you before the interview. Yet every time you raise employer branding with HQ, you hit resistance. They […]
Great going in staying on course. WEEK 4: Letting Go of Control Monday Subject: The control that’s holding you back IC pros are control freaks. We want to: But control is killing your effectiveness. This week: Learning to let go. Tuesday Why we grip so tight We think if we don’t control it: Reality: Your […]
Well done on completing Week 2 WEEK 3: Getting Staff Involved From the Start Monday Subject: The messages you should never have written alone That announcement you spent hours perfecting? An employee could have told you in 5 minutes why it wouldn’t land. But you never asked. This week: Real ways to involve staff from […]