Tag: internal communications

How often do you come across a client who acknowledges the ‘importance’ and ‘relevance’ of internal communications but just doesn’t want to follow the process? Nabil, the internal communicator with Quiotic Retail was at a loss to get his client to explain what he wanted to achieve. He had recently created a briefing template that […]

India recently witnessed one of its worst fears unfolding with threats and rumor mongering leading to an exodus of a community from cities. Some anti-social elements spread rumors and threatened sections of a community via social media and short-service message service. The fear created an uneasy feeling across the nation and by the time leaders […]

Many organizations continue using noticeboards (bulletin boards or poster boards or pin-up space as they are called in some companies) as internal communications channels for sharing company news, updates and rollouts. Even with the advent of social media and more sophisticated  internal communication channels  such as plasma screens or touch kiosks  (I know of organizations […]

Internal communicators often have to balance between doing what is easy and what is the right thing to do for the business. Often the latter isn’t the most popular decision since it goes against the grain and antagonizes stakeholders. Amy, the internal communicator from Indi Company handled the company e-zine  – Reach and she got […]

Here is my follow-up to the post –Why are Internal Communicators Always on the Ball?  Prakash is probably right – there is a lot of difference between what other teams do in comparison to his team.  That should make him proud instead of feeling demoralized. However, that is easier said than done. To put things in perspective, Raju needs […]

Internal communicators are often a small tribe in organizations and are expected to juggle multiple responsibilities and relationships. These range from driving small initiatives to leading large companywide campaigns. The responsibilities can also include maintaining infrastructure or communicating periodically. The assignments can vary in their intensity and impact and most of the time internal communicators […]

We have often heard that the culture of an organization is shaped by how managers create an environment of trust and respect. Apart from the artifacts, espoused values and assumptions at the workplace the role of communication is often undervalued. I am inviting your to reflect on the following conversation (this is a real episode) […]

It is interesting to note that while a few readers had opinions about this post they preferred writing back to my e-mail ID with their thoughts instead of sharing it on my blog.  When I probed, one reader felt he ‘wasn’t an expert’ and therefore didn’t want his thoughts viewed online.  Culture playing a role […]

Getting around as an internal communicator in organizations isn’t easy if the role is misunderstood, you haven’t spent time establishing your presence and making an impact. I invite you to reflect on Ramesh’s case as he faces challenges in his role as the internal communications manager of Growth Ltd, a pharmaceutical company that is ramping […]

Getting staff aligned on strategy and where the company is headed isn’t a cakewalk as leaders realize today.  Vinod, 55, a seasoned leader and CEO of Value Ltd discovered during the ‘All Hands’ he ran across his offices in the country. Value Ltd, in the business of supplying gar boxes to leading automobile manufacturers in […]