Have an internal communications process document or plan to write one for your organization? Here are pointers that may help you create one that meets the needs of your audiences. Recently, an internal communicator reached out for a review of her draft internal communications process document that she created. The draft looked great although I […]
Tag: internal communications consulting
What Will It Take For My Staff To Understand Our ‘Big Picture’?
Every organization, big or small, faces the issue of getting employees to understand, appreciate and align with the vision and goals that will drive profitability and success. However, when the message is pitched very high employees don’t get it. If it is ‘dumbed’ down staff feels like they are treated like kids. Pratap, the go-getting […]
How Should You Gauge Employee Engagement?
Very often employee engagement is measured by surveys that ‘ask’ staff about how they feel about their commitment in their respective organizations. What they fail to do is to gauge what employees actually ‘do’ or identify parameters that directly impact behavior. Also, employee engagement is considered an organization’s imperative while in reality it is a two-way […]
Feedback and Lessons for Internal Communications
Like many of you I have in the last few weeks engaged with a few product and service organizations to address issues of service lapses and product defects. A couple of experiences turned out to be very positive while others made me wonder about the state of ownership and commitment from such organizations. In the […]