Internal Communication

Aweseome progress. Keep it up. WEEK 5: Building Two-Way Dialogue Monday Subject: It’s not communication if they can’t talk back One-way information isn’t communication. It’s broadcasting. Real communication goes both ways. This week: Creating real dialogue with your people. Tuesday The dialogue gap Most “communication” is: Result: Employees feel talked AT, not talked WITH. Communication […]

Internal communications in 2026 is no longer about messaging. It is about meaning. Over the past year, internal communications has been pulled into almost every critical organisational conversation. AI adoption, workforce restructuring, hybrid governance, cyber risk, ethics, and trust are no longer separate issues. They converge inside internal channels, leadership messages, and everyday employee interactions. […]

Global Capability Centers (Business Services/Technology Centers/Innovation Centers/In-House Centers/AI Centers) have evolved. Leadership visibility has not always kept pace. At GCC Voices, we’re launching GCC Shapers, a curated spotlight on GCC and GBS Site Heads and Center Leaders who intentionally use their voice to shape: This is not an awards list. It’s not about titles, followers, […]

Great going in staying on course. WEEK 4: Letting Go of Control Monday Subject: The control that’s holding you back IC pros are control freaks. We want to: But control is killing your effectiveness. This week: Learning to let go. Tuesday Why we grip so tight We think if we don’t control it: Reality: Your […]

Well done on completing Week 2 WEEK 3: Getting Staff Involved From the Start Monday Subject: The messages you should never have written alone That announcement you spent hours perfecting? An employee could have told you in 5 minutes why it wouldn’t land. But you never asked. This week: Real ways to involve staff from […]

WEEK 1: The Recognition – Staff as Partners Monday The fatal flaw in your internal communications You crafted the perfect message. Clear, compelling, concise. You hit send to 5,000 employees. But here’s the problem: You never asked them what they needed to know, how they wanted to receive it, or if they even cared. The […]

From Audience to Partner: Transforming How We Communicate at Work For IC professionals, HR leaders, managers, and anyone who communicates at work Course Philosophy Based on my book and the INCLUSIVE Framework – moving from treating staff as passive audiences to active partners in organizational communication and success. The Key Principles: Tired of communications that […]

Compiled based on prompts to ChatGPT on Nov 29, 2025 The table below summarizes notable Australian and New Zealand organizations where serious workplace misconduct (bullying, harassment, discrimination, etc.) was reported in the last decade. For most cases reliable sources are cited on the allegations and note the organization’s public response or corrective actions. It is […]

Do you really need a big budget to make your GCC visible to talent? Many leaders think employer branding requires six-figure investments. The truth is, most of your money is already being spent, just on the symptoms of poor visibility: extended vacancies, rejected offers, and high attrition. Where Your Money Is Going Consider a 200-person […]