Like many of you I have in the last few weeks engaged with a few product and service organizations to address issues of service lapses and product defects. A couple of experiences turned out to be very positive while others made me wonder about the state of ownership and commitment from such organizations. In the […]
Tag: internal comms book
How can Internal Communications Help Establish a ‘Follow-Up’ Free Culture?
Yes, you heard it right – a ‘follow-up’ free culture! I not sure about you but I have certainly encountered cultures in organizations that work only if you ‘chase’ people to do what they are supposed to do or even share basic information that advances the firm’s interest. Recently, an internal communicator mailed me a […]
Does Gifting During Festive Seasons Improve Engagement?
Receiving a Diwali gift during this festive season is something most staff in India based organizations look forward to. Many organizations do so as an annual exercise irrespective of the state of the economy and most vouch that it does have a positive impact on engagement. Or at least in how staff perceive the organization […]
Bridging the ‘Mindset’ Gap in Our Future Workforce
I spoke at a Management Conclave on ‘Bridging the Skill Gap’ today and came away realizing that issues such as unskilled workforces and engagement facing corporations isn’t simple. Leading management thinkers, administrators, directors, deans, faculty from B-schools in the country, placement officers and recruiters participated at the event held at the ITC Windsor, Bangalore. […]
Nine Expectations of an Internal Communicator – Press Coverage in People Matters
Sharing my article titled ‘9 expectations of an internal communicator’ in People Matters which identifies and elaborates the top fundamentals, which every internal communicator needs to have to be effective in the role. About the publication: ion: People Matters is a leading knowledge and media platform in the Human Resources space. It has a specialized […]
“Internal Communications – Insights, Practices and Models” launched
I am delighted to announce the launch of my book that features practical advice and resources for results driven communicators and leaders. Visit the Facebook page: http://www.facebook.com/ICbook2012 Available at: http://sagepub.in/browse/book.asp?bookid=1770&Subject_Name=&mode=1 (For India, Bangladesh, Bhutan, the Maldives, Nepal, Pakistan and Sri Lanka) http://www.sagepub.com/books/Book240430 (Rest of the world) The book which covers among other topics internal communications basics, […]
An Internal Communications Brief? Aren’t We Getting Bureaucratic?
How often do you come across a client who acknowledges the ‘importance’ and ‘relevance’ of internal communications but just doesn’t want to follow the process? Nabil, the internal communicator with Quiotic Retail was at a loss to get his client to explain what he wanted to achieve. He had recently created a briefing template that […]