I am penning this blog note to share internal communications lessons I learn from a recent travel ordeal. This isn’t an attempt to grind my axe with Air France which gave me grief although my dissatisfaction with how I was treated led me to vent with many more people than I thought I would.  After […]
Tag: Delhi
Value feedback or find it on a Discussion Forum!
A mail in our internal informal network caught my attention. It was from an employee upset by the poor service and attitude which his team and he experienced while at lunch at a newly opened restaurant in Delhi. Â What made me sit up was the potential impact of this experience (read: word of mouth/viral […]