Recently I purchased a food processor from an electronic store and it all went well till the product malfunctioned after a day. The suction lever didn’t work and the motor began surfacing rust. Assuming the product which belonged to a major Netherlands based consumer durable company would be replaced in a jiffy I raised a […]
Tag: customer service
Internal Communications Lessons from a Flight That Never Was
I am penning this blog note to share internal communications lessons I learn from a recent travel ordeal. This isn’t an attempt to grind my axe with Air France which gave me grief although my dissatisfaction with how I was treated led me to vent with many more people than I thought I would.  After […]