Business Communication Communications Center of Excellence Global Capability Center

Communications as a Center of Excellence | SSON | Part 1

I am delighted to share that the first in the three-part series on Communications as a Center of Excellence is now published on the prestigious Shared Services & Outsourcing Network’s website. As a contributor to the forum, I am humbled by the opportunity to share my perspectives.


Part one covers why organizations must consider communications as a business service and product for organizational effectiveness & efficiency, and trends shaping the world of work engagement.

Part two discusses what organizations can do to begin the process of building communications as a Center of Excellence – working through internal acceptance, respect and credibility, and gauging maturity, among other aspects.

Part three looks at how organizations build such teams and systems, and what it means for how communications is perceived.

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