My post – ‘Internal Social Networks – Are They a Waste of Time?’ received a lot of attention when I polled people on Linkedin. Some recommended using Facebook and other external channels rather than compete against them. Others felt employees needed to be given more accountability. A few were divided about the viability of internal […]
Tag: internal comms in asia
Balancing An Organization’s Oversight and Staffs' Personal Conduct
When and how must organizations intervene on personal matters that concern their staff? What if the issue is national and international news? How can internal communications help overcome unanswered questions? The recent jailing of an Indian couple in Norway has opened up questions about ‘personal conduct’ and an organization’s oversight on their staffs’ personal lives. […]
Feedback and Lessons for Internal Communications
Like many of you I have in the last few weeks engaged with a few product and service organizations to address issues of service lapses and product defects. A couple of experiences turned out to be very positive while others made me wonder about the state of ownership and commitment from such organizations. In the […]
How can Internal Communications Help Establish a ‘Follow-Up’ Free Culture?
Yes, you heard it right – a ‘follow-up’ free culture! I not sure about you but I have certainly encountered cultures in organizations that work only if you ‘chase’ people to do what they are supposed to do or even share basic information that advances the firm’s interest. Recently, an internal communicator mailed me a […]